Customer List

As part of the supervisory process, the Lead CPC obtains from the TSPs a list of regulated financial institutions with which the servicer has entered into a contractual arrangement. The customer list, which is to be provided upon request (generally, during examinations, or, at a minimum, once each examination cycle), must be accurate, complete, and in a specified format that identifies the services being provided to each client financial institution.

The customer lists allow the Agencies to identify and validate regulated financial institutions that are entitled to copies of the ROEs produced on the TSPs. Additionally, the customer lists give the Agencies information to determine the scope of regulated financial institutions that may be affected by the operations of a TSP.


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Appendix A: URSIT