Website Content

Financial institutions can take a number of steps to avoid customer confusion associated with their website content. Some examples of information a financial institution might provide to its customers on its website include:

  • The name of the financial institution and the location of its main office (and branch offices if applicable);
  • The identity of the primary financial institution supervisory authority responsible for the supervision of the financial institution's main office;
  • Instructions on how customers can contact the financial institution's customer service center regarding service problems, complaints, suspected misuse of accounts, etc.;
  • Instructions on how to contact the applicable supervisor to file consumer complaints; and
  • Instructions for obtaining information on deposit insurance coverage and the level of protection that the insurance affords, including links to the FDIC or NCUA websites at or, respectively.


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