Informational websites provide customers access to general information about the financial institution and its products or services. Risk issues examiners should consider when reviewing informational websites include:
- Potential liability and consumer violations for inaccurate or incomplete information about products, services, and pricing presented on the website;
- Potential access to confidential financial institution or customer information if the website is not properly isolated from the financial institution's internal network;
- Potential liability for spreading viruses and other malicious code to computers communicating with the institution's website; and
- Negative public perception if the institution's on-line services are disrupted or if its website is defaced or otherwise presents inappropriate or offensive material.
Definition of E-Banking