This booklet, one of several comprising the FFIEC Information Technology Examination Handbook (IT Handbook), provides guidance to examiners and financial institutions on identifying and controlling the risks associated with electronic banking (e-banking) activities. The booklet primarily discusses e-banking risks from the perspective of the services or products provided to customers. This approach differs from other booklets that discuss risks from the perspective of the technology and systems that support automated information processing. To avoid duplication of material, this booklet refers the reader to other IT Handbook booklets for detailed explanations of technology-specific issues or controls.

Examiners may use the examination procedures and request letter items included in this booklet in appendix A to review risks in the electronic delivery of financial products and services. These procedures address services and products of varied complexity. Examiners should adjust the procedures, as appropriate, for the scope of the examination and the risk profile of the institution. The procedures may be used independently or in combination with procedures from other IT Handbook booklets or from agency handbooks covering non-IT areas.


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Definition of E-Banking