Employee Training

Financial institutions should provide business continuity training for personnel to ensure that all parties are aware of their primary and back-up responsibilities should a disaster occur. Key employees should be involved in the business continuity development process as well as periodic tests and training exercises. The training program should incorporate enterprise-wide training as well as specific training for individual business units. Employees should be aware of which conditions call for implementing all or parts of the BCP, who is responsible for implementing the BCP for business units and the institution, and what to do if these key employees are not available at the time of a disaster. Cross training should be used to anticipate restoring operations in the absence of key employees. Employee training should be regularly scheduled and updated to address changes to the BCP.


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