V.F.2     Disaster Recovery

Disaster recovery is the restoring of IT infrastructure, data, and systems. Management should identify key business processes and activities to be maintained while IT systems and applications are unavailable and prioritize the order in which these systems are restored, which should be reflected in the BIA. In addition, management should develop a coordinated strategy for the recovery of data centers, networks, servers, storage, service monitoring, user support, and related software.

Recovery plans should address a broad range of adverse events (e.g., natural disasters, infrastructure failures, technology failures, unavailability of staff, or cyber attacks). Disaster recovery should address guidelines for returning operations back to a normalized state with minimum disruption.

Disaster recovery should also address the following:

  • Security controls and protocols, including physical and logical, for implementation and operation of recovery systems.
  • Procedures for restoring backlogged activity or lost transactions to identify how transaction records will be brought current within expected recovery time frames.
  • Instructions to access critical information repositories and other resources when the primary facility is unavailable.

When developing disaster recovery plans, management should exercise caution when identifying critical and non-critical systems. For example, telephone banking, internet banking, or ATMs may not seem critical when systems are operating normally; however, these systems play a critical role in delivering services to customers during a disruption. Similarly, an email system may not appear critical but may be the primary system available for communication during an adverse event.

 

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V.F.1 Incident Response
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V.F.3 Crisis or Emergency Management