Help

Help

Requirements

To use the InfoBase, you need two applications:

  • A web browser application to view InfoBase HTML pages - All modern web browsers are supported; including Microsoft Internet Explorer 11, Microsoft Edge, Google Chrome 59+, Mozilla Firefox 54, and Safari 10+.
  • Acrobat Reader 7.0 or higher is recommended to read and/or print the IT Examination Booklets and the InfoBase resource documents.  You can download the latest version of Acrobat Reader at https://get.adobe.com/reader/

Navigation Tips

Glossary Page:

User can navigate to the appropriate section of the glossary list by clicking on the desired starting letter of the glossary term at the top of the page. From within the main page, user can return to top of the page by clicking on the alphabetic section header of a glossary list.

Troubleshooting

Web Fonts fail to load:

The FFIEC IT Examination Handbook InfoBase uses Web Fonts for both text and icons. Web Fonts, including icons, failing to load could be the result of using an Internet Explorer browser.  Some features of this website will not display properly without web fonts.  You may wish to use an alternate browser such as Chrome or Firefox.  Otherwise you should contact your IT administrator for assistance.

RSS Feed on Google Chrome web browser:

The Home page provides a link to an RSS feed that users can subscribe to obtain FFIEC IT Examination Handbook InfoBase updates.  Google Chrome no longer supports RSS Feeds and will display unformatted text when a user selected the RSS link.  Google does provide an Chrome Plugin that can be installed into your Chrome browser ro enable RSS feed support.  That plugin can be obtained at https://chrome.google.com/webstore/detail/rss-subscription-extensio/nlbjncdgjeocebhnmkbbbdekmmmcbfjd?hl=en.

Other:

Because of the diversity of hardware and software throughout the five regulatory agencies and the industry at large, it is possible that some combinations of workstations, operating systems, software, and networks will not effectively play the Flash Presentations in this InfoBase. If your encounter technical problems, contact your systems administrator.

Suggestions/Comments

Please send suggestions and comments regarding this site to FFIECInfoBase@frb.gov