Welcome » IT Booklets » Management » Management Considerations for Technology
Technology service providers (TSPs) should support
customer institutions by:
Financial institutions should oversee the quality of service,
financial condition, and control environment of the companies
providing them with critical IT services. The IT Handbook's,
"Outsourcing Technology Services Booklet" provides detailed
guidance for institutions to follow. The booklet addresses the risk
management concerns from the perspective of the service recipient.
TSPs include financial institutions, affiliates, and independent
third parties. TSPs have an obligation to support their customers'
oversight responsibilities. Financial institutions should expect
TSP support at a level consistent with the criticality of the
services provided to the institution. Unlike the institutions' risk
management efforts, the TSP's size and complexity have little
impact on its risk management expectations. This section provides
additional management considerations TSPs should address to support
financial institutions in meeting their safety and soundness and
consumer compliance obligations.