Welcome » IT Booklets » Management » IT Risk Management Process » Measure and Monitor » Performance Benchmarks
Financial institutions should establish performance benchmarks
or standards for IT functions and monitor them on a regular basis.
Such monitoring can identify potential problem areas and provide
assurance that IT functions are meeting the objectives. Areas to
consider include mainframe and network availability, data center
availability, system reruns, out of balance conditions, response
time, error rates, data entry volumes, special requests, and