Welcome » IT Booklets » Management » III IT Risk Management » III.D Monitoring and Reporting » III.D.2 Performance Benchmarks
Management should periodically review the institution's IT
functions and determine whether plans, goals, and expectations are
on target. Given the cost of and business reliance on IT functions,
failure to perform such monitoring could put an institution at
risk. Management should establish performance benchmarks or
standards for IT functions and monitor them on a regular basis.
Such monitoring can provide assurance that IT functions are meeting
the defined benchmarks and can identify potential problem areas.
Areas to consider include mainframe and network availability, data
center availability, system reruns, A
system rerun is a method of correcting an error that occurs during
processing. An entire job or selection of jobs may have to be rerun
to correct the error. out-of-balance conditions, response
time, error rates, data entry volumes, special requests, and
problem reports. Management should evaluate outsourced
relationships by measuring performance against SLAs.