Welcome » IT Booklets » E-Banking » Introduction » Definition of E-Banking
For this booklet, e-banking is defined as the automated delivery
of new and traditional banking products and services directly to
customers through electronic, interactive communication channels.
E-banking includes the systems that enable financial institution
customers, individuals or businesses, to access accounts, transact
business, or obtain information on financial products and services
through a public or private network, including the Internet.
Customers access e-banking services using an intelligent electronic
device, such as a personal computer (PC), personal digital
assistant (PDA), automated teller machine (ATM), kiosk, or Touch
Tone telephone. While the risks and controls are similar for the
various e-banking access channels, this booklet focuses
specifically on Internet-based services due to the Internet's
widely accessible public network. Accordingly, this booklet begins
with a discussion of the two primary types of Internet websites:
informational and transactional.