Welcome » IT Booklets » Business Continuity Planning » Other Policies, Standards and Processes » Notification Standards
Formal notification standards should be developed and integrated
into the business continuity planning process. Various
communication methods, such as pagers, satellite phones, cell
phones, e-mail, or two-way radios, can be used to promptly notify
employees and applicable third parties of a disaster situation.
Comprehensive notification standards should address the maintenance
and distribution of contact lists that include primary phone
numbers, emergency phone numbers, e-mail addresses, and physical
addresses of institution personnel, vendors, emergency services,
transportation companies, and regulatory agencies. As part of this
process, employee evacuation plans should be documented to ensure
that financial institution management knows where employees plan to
relocate and how to contact employees during an emergency.
Reporting or calling locations should also be established to ensure
that institution personnel are accounted for and that employees are
trained to understand post-disaster communication procedures.
Various methods can be used to distribute this information, such
as wallet cards, Intranet postings, e-mail messages, cell phone
text messages, and calling trees. Many financial institutions work
with their human resources departments to ensure that accurate
contact records are properly updated and that personal information
is securely maintained. Management should ensure that contact
information is readily accessible during a disaster by maintaining
copies at off-site locations.
Notification standards should also include an awareness program
to ensure that customers, service providers, and regulators know
how to contact the institution if normal communication channels are
inoperable. Financial institution management should designate a
media contact to communicate with these outside parties and
employees should be properly trained to refer any inquiries to